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Complaints handling policy
The Company has implemented a complaint-handling and dispute-resolution process. Any complaint must be made in writing and sent to Optimum Asset Management c/o Chief Compliance Officer, at 425 de Maisonneuve Blvd West, Suite 1620, Montreal, Quebec H3A 3G5. Optimum Asset Management undertakes to process complaints equitably and at no charge within a maximum of 90 days from the receipt of a complaint and to provide an independent dispute-resolution or mediation service, if necessary.